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A re-delivery charge will need to be applied should our team need to return or use more specialist equipment than the standard two-man crew. If you are in any doubt, please talk to our team prior to delivery who can advise. This includes any tables with tops in excess of 220cm. Please be aware it is the customer's responsibility to check that any orders will fit through doorways, stairwells and staircases. Once a delivery slot is confirmed by the customer, it is the customer's responsibility to ensure they will be available to receive the goods, otherwise a re-delivery charge will apply. Late cancelled orders, where the item has been dispatched to the courier for delivery will incur a charge to redeliver the items back to us. Failed deliveries that have been agreed will result in re-delivery/cancellation charges. Please always inform us if you are going to be unavailable on the suggested delivery date, and we will endeavour to arrange a suitable alternative.
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Please make sure you can be available to take delivery of your product or input an address for delivery where someone can be present i.e. Deliveries are generally only available during the working week Monday-Friday unless in special circumstances where arrangements can be made at additional cost for a weekend delivery. Our delivery team will contact you to ask for a convenient date for delivery and in most cases the delivery can include a ETA time slot and informed by email or text message. If you do not manage to check goods upon delivery, we allow 24 hours after signing for goods for damages to be reported to us - claims for damages outside this period may be rejected.
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We ask that when receiving a delivery to check the items before the delivery driver leaves, to be able to return your delivery in the rare event of damage. Delivery is strictly to ground floor only for insurance purposes.
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We aim to have your products delivered to you within the time frame of between 4-10 working days.Īt any one time, we can have anywhere up to 50,000 products on our website and although many items are in stock and available for immediate dispatch, we also place stock on backorder with our suppliers and manufacturers and many of which are available for pre-order.ĭelays in this instance will be fully communicated and if you require a more specific time frame, please feel free to contact us before placing your order.įor larger, heavier items, customer assistance may be required to help the driver. Larger Item Deliveries For larger item deliveries, we use verified third party logistics companies who specialise in large, bulky item deliveries. Please leave a contactable mobile phone number to ensure the couriers can contact you via call or text to arrange delivery where possible. We will of course share this information where applicable to your order. Smaller Item Deliveries Our smaller items are generally sent via conventional couriers such as Hermes, APC or DPD. Many offer a tracking service and an ETA of arrival given. Please note delivery to Northern Ireland, Ireland, Scottish Highlands, Islands and Channel Islands are all not included within our free delivery service. That's why we decided to take the bold step of offering all of our products with free standard delivery to UK Mainland addresses*. Here at House of Isabella we do not believe in customers having to pay extra on top of their purchases for delivery. STANDARD DELIVERY IS FREE FOR ALL OUR PRODUCTS!